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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 2: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 3: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 4: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Topic 5: Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
HP Selling HP Personal Systems Services 2018 Sample Questions:
A customer states that the standard base warranty is sufficient. How should you respond?
- A. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
- B. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
- C. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
- D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
Correct Answer: B 🗳️
When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
- A. HP Partner Account Manager
- B. HP Partner First Services reseller
- C. Services Contract Specialist Distributor
- D. Contractual Services area manager
Correct Answer: B 🗳️
What does the HP Partner First Portal allow partners to do? (Select two.)
- A. create a quote
- B. register and track services
- C. access business selling tools, training, and other resources such as HP Sales Central
- D. access information about HP hardware & services
- E. check warranty coverage
Correct Answer: B,C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Which statement is true about the current market trends?
- A. IT wants greater flexibility to purchase the latest technologies.
- B. Onsite workplaces are becoming obsolete.
- C. The workforce has increasing expectations for productivity.
- D. Professional and personal lives are becoming more separate.
Correct Answer: B 🗳️
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