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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Name a benefit of HP Active Care, powered by HP TechPulse.

A) Automatic performance tuning based on feedback
B) Proactive issue identification and remediation
C) Ability to actively change the security policies in response to threats
D) Actionable device and employee insights whether online or offline

2. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

3. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Multiple response time options to meet customer needs
B) Protection from manufacturer defects
C) Operating system and firmware updates
D) Mandatory customer self-repair (offshore)

4. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)

A) Do you currently have a security strategy in place for your PCs and other devices?
B) What does the company's roadmap for growth over the next ten years look like?
C) How do you deal with hardware support when employees are working remotely?
D) How do you decide when to acquire or retire the company's personal systems?
E) What percentage of your budget is allocated to new hardware acquisition?
F) How much employee productivity is lost to device downtime due to failure or damage?

Solutions: