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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Sales Central
B) HP Market Pro
C) HP Cross Sell Solution
D) HP Partner First Portal
2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Cirrus
B) HP Support Center
C) HP Sales Central
D) HP Cross Sell Solution
3. Which statement is true about customer challenges relating to productivity?
A) People who work remotely are half as productive as people who work in an office.
B) Business leaders define productivity as their IT department's number one priority.
C) 90% of business leaders define distractions as IT's #1 challenge.
D) IT spends most of its time reacting to data breaches.
4. Why does investing in HP Services matter to your customers?
A) give customers incremental discounts on accessories
B) help reduce the impact of downtime and maximize employee productivity
C) earn money on rebates
D) resell HP Services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B |






