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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
A) HP Partner Account Manager
B) HP Partner First Services reseller
C) Services Contract Specialist Distributor
D) Contractual Services area manager
2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Cirrus
B) HP Support Center
C) HP Sales Central
D) HP Cross Sell Solution
3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
A) Configuration Services and Defective Media Retention
B) Accidental Damage Protection and Defective Media Retention
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Next Business Day Onsite and Installation
4. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)
A) get expert supervision while the IT team installs the new devices to ensure it is done correctly
B) get installation training to help the customer stay involved in each step of the process
C) provide customers with return packaging in case they decide to exchange products
D) optimize the customer's IT resources with expert deployment
E) achieve global consistency in the installation and setup of devices
Solutions:
Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A,D |