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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Basic Troubleshooting | - Common printing issues
|
| Topic 2: Security and Compliance | - Print security solutions
|
| Topic 3: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
| Topic 4: Printing Technologies | - Core printing technologies
|
| Topic 5: Workflow and Productivity Solutions | - Business productivity features
|
| Topic 6: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 7: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 8: HP Care Pack and Support Services | - Service offerings
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. At what percentage does the use of color in printed communication increase readership?
A) 50%
B) 25%
C) 75%
D) 100%
2. How can HP Color LaserJets and HP Color LaserJet MFPs add value for your customers?
A) by storing pages online
B) by having unlimited finishing options
C) by enabling in-house printing of marketing collateral
D) by using recycled paper
3. What is an effective way of choosing HP imaging and printing products for a customer?
A) Sell products that offer the most functionality to fit within the customer's budget.
B) Match product features to the customer's needs to improve the way they work.
C) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
D) Offer free training when selling HP imaging and printing devices.
4. What are accurate descriptions of a first impression in business? (Select two.)
A) difficult to change
B) based upon detailed information
C) easy to change
D) made in the first 5 to 30 seconds
E) always positive
5. What are the core HP value propositions for imaging and printing products?
A) affordability, quality, complete product portfolio
B) complete product portfolio, superior output, reliability
C) reliability, simplicity, real-world performance, superior output
D) affordability, reliability, quality, simplicity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: D |






