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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP PPS Services Implementation Concepts | - Care Pack and Contractual service features - ServiceOne service lifecycle and delivery |
| Sales Process and Strategies | - Handling objections and closing deals - Sales methodologies for ServiceOne engagements |
| HP PPS ServiceOne Services Overview | - HP ServiceOne Services portfolio and offerings - Value proposition of HP PPS services |
| Selling HP PPS ServiceOne Services | - Identifying customer needs and qualifying opportunities - Positioning and articulating service value to customers |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?
- A. HP Care Pack Services
- B. HP Priority Services
- C. HP Custom Contractual Services
- D. HP Standard Contractual Services
Correct Answer: C 🗳️
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific product?
- A. HP Cirrus
- B. MySalesGuide
- C. HP Care Pack Central
- D. HP Attach Widget
Correct Answer: A 🗳️
When is the best time to offer HP Contractual Services?
- A. Upon renewal of the existing services agreement
- B. 10 days after the expiration of the HP base warranty
- C. Anytime during the hardware lifecycle
- D. At the time of the new hardware purchase
Correct Answer: A 🗳️
How should you counter the following objection?
"The standard warranty is sufficient."
- A. HP Care Packs expedite repairs to reduce downtime.
- B. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
- C. HP Care Packs give you predictability and greater control on TCO.
- D. HP Care Packs allow you to choose from various options that best suit your needs.
Correct Answer: A 🗳️
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"
- A. Maintenance Kit replacement for printers
- B. Travel Services
- C. Accidental Damage Protection
- D. HP Care Pack Services (next business day or same day)
Correct Answer: D 🗳️
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