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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Customer Scenarios | - Operational efficiency and IT cost reduction scenarios - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings |
| Implementation and Service Delivery Overview | - Refresh cycles and asset lifecycle management - Deployment models and rollout considerations - Device management and support processes |
| HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| Sales Positioning and Competitive Differentiation | - Target customer segments and use cases - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement |
| HP DaaS Offer Structure | - Service levels and support components - Financing and subscription-based models - Hardware, services, and software bundling |
HP Selling HP Device as a Service 2018 Sample Questions:
1. What is one of the key responsibilities of customer IT administrators in the onboarding process of HP DaaS Analytics and Proactive Management?
A) arranging for HP to install the software client app
B) notifying HPFS of the start date for the HP DaaS service
C) completing the onboarding questionnaire
D) managing the HP Service Expert
2. Which business benefits does HP DaaS bring to end-user customers? (Select three.)
A) actionable device insights and reports to improve IT decision-making
B) included strategic IT solution consulting
C) focus on end-user device competencies
D) decreased IT workloads
E) improved end-user productivity
F) guaranteed software compliance
3. What is an end-user productivity issue that could indicate an opportunity for HP DaaS?
A) a high proportion of mobile employees who need to be monitored to ensure they are on the job
B) a need for end-user training to enhance Microsoft Office application skills
C) poor access to timely information
D) device reliability issues from an aging device fleet that cause end-user downtime
4. In which three ways does HP DaaS enable channel partners to enhance their business? (Select three.)
A) improves customer service
B) increases margins
C) builds revenue from loyalty
D) differentiates their business
E) provides access to high-impact marketing
F) develops solution selling capabilities
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C,F | Question # 3 Answer: C | Question # 4 Answer: B,E,F |






