Oracle 1Z1-465 Q&A - in .pdf

  • 1Z1-465 pdf
  • Exam Code: 1Z1-465
  • Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
  • Updated: Sep 11, 2026
  • Q & A: 80 Questions and Answers
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Oracle 1Z1-465 Value Pack
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  • Exam Code: 1Z1-465
  • Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
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  • Updated: Sep 11, 2026
  • Q & A: 80 Questions and Answers
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  • Value Pack Total: $119.98  $79.99
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Oracle 1Z1-465 Q&A - Testing Engine

  • 1Z1-465 Testing Engine
  • Exam Code: 1Z1-465
  • Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
  • Updated: Sep 11, 2026
  • Q & A: 80 Questions and Answers
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1Z1-465 pass review

Oracle 1Z1-465 Exam Syllabus Topics:

SectionWeightObjectives
Oracle RightNow Overview10%- Purpose and components of Customer Experience
Staff Management12%- Staff accounts and profiles
- Password policies and security settings
Site Configuration Administration20%- Custom fields and objects
- Business rules and standard text
- Service level agreements
- Mailboxes and interface configuration
Answer Management Administration18%- Search priority words and dictionaries
- Access levels and permissions
- Knowledge base components
Feedback, Chat & Customer Portal5%- Chat and co-browse configuration
- Customer Portal basics
- Surveys and feedback management
RightNow Analytics8%- Standard and custom reports
- Scheduled reports and dashboards
Incident Management12%- Incident lifecycle and statuses
- Guided assistance setup
Application Appearance15%- Customizable menus and agent workflow
- Agent scripts
- Workspaces and navigation sets
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