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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Discuss with the technical back office and put in a solution to resolve this issue.
B) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Discuss with the NOC Manager, find a solution, implement solution and check status.
D) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

2. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Define Field Operations strategy and directly inform the customer about the changes needed.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

3. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
B) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
C) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
D) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

4. What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A) - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's
B) - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's
C) - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's
D) - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's

5. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
B) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
C) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.

Solutions: