Nokia SDM_2002001050 Q&A - in .pdf

  • SDM_2002001050 pdf
  • Exam Code: SDM_2002001050
  • Exam Name: SDM Certification - NI
  • Updated: Jul 23, 2026
  • Q & A: 160 Questions and Answers
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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionObjectives
Service Delivery Management (SDM)- Customer and Stakeholder Management
  • 1. Stakeholder communication
    • 2. Customer acceptance milestones
      - Service Delivery Lifecycle
      • 1. Design and transition of services
        • 2. Operational service delivery
          Risk and Change Management- Risk Identification and Mitigation
          • 1. Project risk assessment
            • 2. Contingency and impact analysis
              - Change Control Process
              • 1. Baseline change management
                • 2. Approval workflows
                  Project Management & Delivery- Procurement and Supply Chain Management
                  • 1. Third-party sourcing and selection
                    • 2. Contract and procurement lifecycle
                      - Project Planning and Execution
                      • 1. Project Management Plan
                        • 2. Project Scope and Delivery Governance

                          Nokia SDM Certification - NI Sample Questions:

                          1. A Quality Plan must be developed...

                          A) ... when performance of subcontractors is affecting the Acceptance.
                          B) ... during Project Planning as part of the Project Management Plan.
                          C) ... when the project is a Turn Key project.
                          D) ...in complex Projects when NSN needs to work with different service providers.


                          2. Which inputs are needed when doing the service demand plan update for a project?

                          A) Material list, rollout schedule and needed time frames.
                          B) Line organisation chart, needed number of people and needed time frames.
                          C) Rollout schedule, needed number of people, needed skills and needed time frames.
                          D) Project organisation chart, rollout schedule and WBS code.


                          3. What will be the resulting performance index if the actual cost is higher than the earned value?

                          A) CPI(Cost Performance Index) is lower than 1.
                          B) SPI(Schedule Performance Index) is lower than 1.
                          C) SPI(Schedule Performance Index) is greater than 1.
                          D) CPI(Cost Performance Index) is greater than 1.


                          4. Which one of the following is NOT a risk?

                          A) Logistic has informed the project that the delivery which was expected last week has not arrivedyet.
                          B) Our Subcontractor might charge us for the extra site visits as this particular case is not written down in our supply contract.
                          C) Customer might run in environmental issues with the municipality due to our product and missing ISO14000 certification.
                          D) The acceptance criteria's in the contract amendment might lead to additional effort as it's wording could be misunderstood.


                          5. What does it mean if Schedule Performance Index (SPI) is greater than 1?

                          A) Cost Overrun as the rollout is ahead.
                          B) Cost Saving as the project will finish earlier.
                          C) Very good progress as the project is ahead of schedule.
                          D) That deviations in the rollout are impacting the accuracy of cost forecast negatively.


                          Solutions:

                          Question # 1
                          Answer: B
                          Question # 2
                          Answer: C
                          Question # 3
                          Answer: D
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: C

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