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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Government Community Cloud | 20% | - Permitting and licensing capabilities - Constituent engagement features - GCC features and capabilities - Case management for government |
| Configuration and Customization | 15% | - Workflow and approval processes - Reporting and analytics for public sector - Constituent engagement portal configuration - Lightning Experience customization |
| Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Integration patterns for government systems - Security and compliance requirements |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
| Public Sector Data Model | 20% | - Case and investigation management - Constituent and household data model - Permit and license object relationships - Service territory and location-based services |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency wants to automate the validation of an applicant ' s date of birth from a driver ' s license or passport.
Which features are required to automate the validation of the date of birth?
- A. Intelligent Form Reader
- B. Content
- C. Attachments
- D. Files
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A government agency does not have a universal requirement for storing a grantee ' s data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee ' s request for historical data storage while at the same time adhering to the request not to use/process the historical data?
- A. Export the grantee ' s data to retain it. Then, delete their data from Salesforce.
- B. Assign the data to a specific public group and make those records inactive
- C. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
- D. Export the grantee ' s data to retain it.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?
- A. FlexCard
- B. OmniScript
- C. DataRaptor
- D. Integration Procedure
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-away, dining, or a combination of both. The categorization only applies to specific questions in the assessment.
To which object should they add new categories?
- A. Assessment Question
- B. Assessment Task Definition
- C. Assessment Indicator Definition
- D. Action Plan
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding.
Which of the three functionalities is readily available with this functionality?
- A. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
- B. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
- C. Send a contract document for review and signatures.
- D. Ability/Request to update the contents of the documents before signing by the reviewer
- E. Track the signed contract document and update the contract record status.
Correct Answer: A,C,E 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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