Cisco 646-096 Q&A - in .pdf

  • 646-096 pdf
  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
  • Updated: Sep 11, 2026
  • Q & A: 51 Questions and Answers
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  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
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  • Updated: Sep 11, 2026
  • Q & A: 51 Questions and Answers
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  • Value Pack Total: $99.98  $69.99
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Cisco 646-096 Q&A - Testing Engine

  • 646-096 Testing Engine
  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
  • Updated: Sep 11, 2026
  • Q & A: 51 Questions and Answers
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646-096 pass review

Cisco 646-096 Exam Syllabus Topics:

SectionObjectives
Topic 1: Cisco CallManager Express (CME) Fundamentals- Integration with enterprise communication systems
- Basic CME concepts
  • 1. Device and endpoint management
    • 2. Call routing and telephony features
      Topic 2: Solution Deployment and Use Cases- Typical CRM Express deployment scenarios
      - Account manager use scenarios
      Topic 3: Microsoft CRM Fundamentals- CRM data model and customer management concepts
      - CRM workflow and account management usage
      Topic 4: Cisco CRM Express Solution Overview- Cisco CRM Communications Connector
      • 1. Deployment and configuration fundamentals
        • 2. Functionality and role in CRM integration
          - CRM Express architecture and components
          • 1. Cisco CallManager Express integration concepts
            • 2. Microsoft CRM integration basics
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