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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which statement is correct about the Erlang-C sizing calculation model?

A) Erlang-C assumes that calls that do not find an available agent will be blocked or dropped.
B) Erlang-C plans for a percentage of calls to be blocked or dropped in the calculation.
C) Erlang-C is used for sizing agents in a queuing model.
D) Erlang-C is used for sizing IVR, PSTN trunk, and queue ports.

2. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
B) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
C) Each mobile agent for a nailed-up configuration equals 1.37 local agents.
D) Each mobile agent for a call-by-call configuration equals 2.4 local agents.

3. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) Microsoft native domain tools can be used directly for creating these organizational units
B) ConfigManager tool
C) Cisco Unified ICM Setup tool
D) Cisco Domain Manager tool

4. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Cisco Unified ICM CLI
B) direct URL that is typed into an Internet browser
C) Web-based portico interface
D) Cisco Unified Communications Manager Real-Time Monitoring Tool
E) Cisco Unified Contact Center Enterprise Support Tools

5. What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

A) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.
B) Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
C) Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
D) Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

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