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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding of Avaya IP Office Platform and Security Administration | - Session Border Controller and SIP security concepts - Security administration and service users - Core platform components and architecture |
| Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - Upgrade planning and execution - System restoration and recovery processes |
| System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) |
| Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - SIP line behavior and en bloc dialing - ARS short codes and routing control - System Status Application (SSA) usage |
| Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site.
Which application would be the most appropriate for these users, given their needs?
A. Avaya Communicator
B. Avaya Equinox
C. one-X Mobile Preferred
D. Mobile Twinning
Question 2
When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites to ensure messaging capabilities?
A. IP500 Voice Networking Channels
B. Advanced Small Community Networking
C. Preferred Edition – Messaging
D. IP500 IP Office Multi-Site Network
Question 3
Which three licenses are replaced by Server Edition? (Choose three.)
A. Avaya IP Office Power User
B. Avaya IP Office Mobile Worker
C. Avaya IP Office Advanced Edition
D. Avaya IP Office Receptionist
E. Avaya IP Office Voice Networking
Question 4
If ISDN/PRI calls are getting dropped, which tool would be used to troubleshoot the issue?
A. SSA Snapshot
B. Debug Manager on DTE port
C. System Monitor with ISDN L3 filter options enabled
D. Debug View with default filters
Question 5
Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?
A. the Base Carrier Card
B. the Combination card
C. the VCM Card
D. the TCM8 Card
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A,C,E | Question 4 Answer: C | Question 5 Answer: B |






