Certification Path
The Avaya Aura Contact Center Maintenance and Troubleshooting certification path includes only one 3301 certification exam.
Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam
Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam related to Avaya Aura Contact Center Certification. This exam validates the Candidate ability to install, configure, administer, maintain and troubleshoot Avaya Aura Contact Center products. Avaya Contact Center Administrator and Avaya Aura Contact Center Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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What is the duration of the 3301 Exam
- Length of Examination: 90 minutes
- Passing Score 70%
- Format: Multiple choices, multiple answers
- Number of Questions: 60
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Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance Procedures | 20% | - Software updates and patches - Backup and restore operations - Routine system maintenance |
| Troubleshooting Tools & Methodology | 15% | - Systematic troubleshooting approach - Diagnostic tools and log analysis |
| High Availability & Business Continuity | 20% | - Disaster recovery procedures - Redundancy and failover mechanisms |
| Avaya Aura Contact Center Architecture | 15% | - System integration and dependencies - Core components overview |
| Troubleshooting Core Components | 30% | - Communication Manager - Contact Center applications and services - Contact Center Manager Server (CCMS) - Messaging and reporting services |






