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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Operations | 20% | - Backup and restore procedures - Monitoring, reporting and performance management - System updates, patches and upgrades |
| Installation and Deployment | 18% | - Installing AEP and POM components - High availability and database installation - Installation prerequisites and requirements |
| Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
| Troubleshooting and Support | 20% | - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues - Problem isolation and resolution |
| Configuration and Administration | 22% | - POM campaign setup and management - User account and access management - Call flow design and routing configuration - System configuration and settings - Email, SMS and multimedia integration |
Avaya Experience Portal with POM Support Certified Sample Questions:
What should be prioritized when performing a health-check of Team Engagement (TE) components?
Response:
- A. Ensuring the stability of the network connection
- B. Analyzing usage statistics
- C. Checking external device compatibility
- D. Reviewing user interface designs
Correct Answer: A 🗳️
Which factor is crucial when analyzing troubleshooting logs from multiple AEP components?
Response:
- A. The age of the hardware
- B. The synchronization of system clocks
- C. The brand of the hardware
- D. The physical location of servers
Correct Answer: B 🗳️
What are the best practices for using debugging logs when troubleshooting Avaya Workplace Clients?
(Choose Two)
Response:
- A. Keep logs at minimal verbosity to improve performance
- B. Use timestamps to correlate events with issues
- C. Focus on error and critical warning logs
- D. Regularly clear logs to save space
Correct Answer: B,C 🗳️
Why is it important to define the rules clearly in POM campaigns?
Response:
- A. To ensure compliance with marketing laws
- B. To maximize campaign effectiveness
- C. To streamline campaign setup and execution
- D. To optimize resource allocation
Correct Answer: B 🗳️
How do real-time tracing tools interact with other monitoring systems in an Avaya Meetings Server environment?
Response:
- A. By isolating the tracing systems from other monitoring tools
- B. By providing supplemental data to existing monitoring solutions
- C. By replacing the need for traditional monitoring systems
- D. By controlling the operational parameters of other systems
Correct Answer: B 🗳️
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