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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Support | 20% | - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues - Problem isolation and resolution |
| Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
| Configuration and Administration | 22% | - POM campaign setup and management - User account and access management - Call flow design and routing configuration - System configuration and settings - Email, SMS and multimedia integration |
| Maintenance and Operations | 20% | - Backup and restore procedures - Monitoring, reporting and performance management - System updates, patches and upgrades |
| Installation and Deployment | 18% | - Installing AEP and POM components - High availability and database installation - Installation prerequisites and requirements |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What should be prioritized when performing a health-check of Team Engagement (TE) components?
Response:
A) Ensuring the stability of the network connection
B) Analyzing usage statistics
C) Checking external device compatibility
D) Reviewing user interface designs
2. Which factor is crucial when analyzing troubleshooting logs from multiple AEP components?
Response:
A) The age of the hardware
B) The synchronization of system clocks
C) The brand of the hardware
D) The physical location of servers
3. What are the best practices for using debugging logs when troubleshooting Avaya Workplace Clients?
(Choose Two)
Response:
A) Keep logs at minimal verbosity to improve performance
B) Use timestamps to correlate events with issues
C) Focus on error and critical warning logs
D) Regularly clear logs to save space
4. Why is it important to define the rules clearly in POM campaigns?
Response:
A) To ensure compliance with marketing laws
B) To maximize campaign effectiveness
C) To streamline campaign setup and execution
D) To optimize resource allocation
5. How do real-time tracing tools interact with other monitoring systems in an Avaya Meetings Server environment?
Response:
A) By isolating the tracing systems from other monitoring tools
B) By providing supplemental data to existing monitoring solutions
C) By replacing the need for traditional monitoring systems
D) By controlling the operational parameters of other systems
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: B |






