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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Retail Point of Sale Solutions Portfolio | 35% | - HP POS hardware systems and peripherals - Security, manageability and reliability features - Software and integrated solutions |
| Topic 2: Sales Process and Customer Engagement | 20% | - Needs assessment and solution matching - Addressing objections and closing sales - Presenting and demonstrating solutions |
| Topic 3: Solution Positioning and Value Proposition | 25% | - Differentiators vs competing offerings - ROI and total cost of ownership - Warranty and support services |
| Topic 4: Industry and Customer Environment | 20% | - Retail and hospitality market trends - Customer business requirements and pain points - Retail technology standards and ecosystem |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. What do HP retail solutions help retailers create so that they can effectively address consumer demands?
A) In-store experiences that integrate mobile and web channels
B) In-store atmospheres that are welcoming and comfortable
C) Creative and insightful displays of products and services
D) Online catalogs that offer more choices than the retailer can stock
2. Why is HP's involvement with organizations such as the National Retail Federation (NRF) Association for Retail Technology Standards (ARTS) Business Model initiative important?
A) It shows that HP empowers retailer agility through innovation.
B) It shows that HP listens to their retail customers and the retailer's customers.
C) It shows that HP has aggressive but achievable goals as part of its strategy.
D) It shows that HP is heavily involved with supporting the retail industry.
3. What is a trait of a good communicator?
A) A good communicator spends the majority of the time in the qualification phase.
B) A good communicator spends 70% to 80% of the time listening.
C) A good communicator always asks leading questions during the discovery phase.
D) A good communicator spends 50% the time talking and 50% listening.
4. On which general retail sub-verticals is HP focusing efforts?
A) theme theaters and sports, bars/restaurants, and lodging
B) mass merchandisers, convenience/gas, and superstores/warehouse clubs
C) fast food, entertainment, and bars/restaurants
D) Specialty hard goods, specialty soft goods, and food
5. What can HP retail peripherals enable a retailer to do?
A) organize transactions
B) offer add on sales at point of purchase
C) reduce transaction times
D) improve the sales presentation
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |






