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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer solutions positioning | - Competitive positioning
|
| Topic 2: Printing solutions and services | - Managed print services basics
|
| Topic 3: Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
What should a business do before deciding to print in-house?
- A. Use the HP Print Cost Calculator to determine if printing a job in-house is cost-effective
- B. Determine if they can get a bulk discount on glossy paper
- C. Hire a local print shop employee on a contract basis to help develop in-house material
- D. Find a contractor to create the design
Correct Answer: A 🗳️
Which statement is true about the worldwide street price of imaging and printing devices?
- A. The price is fluctuating.
- B. The price is staying the same.
- C. The price is going up
- D. The price is going down.
Correct Answer: A 🗳️
What are three of the six stages of the technology lifecycle? (Select three)
- A. Evaluation
- B. Assessment
- C. Deployment
- D. Repair
- E. Procurement
- F. Purchasing
- G. Planning
Correct Answer: A,B,G 🗳️
Which strategy did HP employ on its corporate campuses to conserve resources?
- A. configured the default on printers to duplexing for all interoffice communication
- B. provided all employees with free city bus passes
- C. required all employees to shut off their printers before they left for the day
- D. turned off the lights after 6 pm
Correct Answer: C 🗳️
According to HP, what is involved in cross-selling?
- A. selling the client a balanced mix of HP MFPs and single function printers
- B. selling the client accessories that go with their device to make them more functional
- C. selling HP printers that can print from both a Macintosh and a PC
- D. selling the client a device that has more features to drive cost savings
Correct Answer: B 🗳️
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