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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What characterizes On the Job Enablement sessions?

A. They are chargeable add-ons.
B. They are workshops coordinated by the Partner Services Adviser (PSA).
C. They are open workshops.
D. They are not available to Channel partners.

Question 2

What are the characteristics of an appropriately raised customer message? (Choose two)

A. The message refers to only one problem.
B. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
C. The reporter has selected the correct SAP support center.
D. The problem description is a summary.

Question 3

What are key components of SAP Enterprise Support offering? (Choose two)

A. Implementation Roadmap
B. Mission Critical Support
C. Global Support Backbone
D. Extended Product Support

Question 4

What do you configure to enable Root Cause Analysis for a customer?

A. Technical System and Diagnostic Configuration for each component
B. All system landscape components
C. A bridged central Solution Landscape Directory to SAP Solution Manager
D. A single Diagnostic Agent

Question 5

What is the recommended way to progress a message that is difficult to clarify?

A. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
B. Escalate the message immediately to a more senior support consultant.
C. Ask the client to provide screenshots and request information point by point.
D. Force the client to close the message and open a new one that is clearer.

Solutions: