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SAP C-C4HFSM-91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which activities can you perform in the Administration module? Choose Two correct answers.

A) Maintain session configuration
B) Define service workflow
C) Perform system monitoring
D) Edit smartfrom templates.

2. Which statements are correct regarding data sync rules. Choose Three correct answers.

A) They are used to optimize mobile performance
B) To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
C) You can limit the data sent to the mobile device using Data Sync Rules
D) Data Sync Rules only limit the data in mobile devices. not web apps

3. As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.

A) You need to enter a purchase order on the mobile
B) You need to enter a sales order on the mobile
C) You need to call your back office for such types of material

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.

5. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A) Video chat
B) High touch
C) E-mail interaction
D) None touch

Solutions: