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Salesforce Strategy-Designer Exam Syllabus Topics:

Salesforce Certified Strategy Designer Sample Questions:

1. One of the most fundamental aspects of Idea Synthesis is come up with a single definitive solution.

A) FALSE
B) TRUE

2. What is the first step in the process of Design Thinking?

A) Build empathy with users and customers and uncover their needs and feelings about the products.
B) Start the technological development of the solution and its UX.
C) Iterate on ideas quickly to satisfy a given need.

3. True or False? Each dashboard has a running user, whose security settings determine which data to display in a dashboard.

A) FALSE
B) TRUE

4. Sales reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge, only Sales Managers should be allowed there.

A) FALSE
B) TRUE

5. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A) Upsell and Handle Time
B) Handle Time and Cross Sell
C) Productivity and CSAT
D) Productivity and Handle Time

Solutions: