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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

A) Data dashboard
B) Service blueprint
C) Journey map

2. A strategy designer collaborated with the product design team at Cloud kicks and is now coming to the end of their discovery. Which technique should be used to frame the design challenge on the right problems?

A) Design "For an optimal experience..." questions.
B) Construct "How might we..." questions.
C) Create "As a user, I should..." questions.

3. Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
Which consideration should CK make when delivering this solution?

A) Accessibility needs to be integrated throughout the entire project lifecycle.
B) Integrated accessibility evaluation methodologies are not helpful in this context.
C) Adequate accessibility measures make usability testing redundant.

4. Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?

A) Desirability, viability, and feasibility
B) Novelty, privacy, and
C) Competitive advantage, impact, and own ability

5. A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

A) New user activations and connected weight sales
B) Increase in new user activity and connected weight utilization
C) Increase in user referrals and net promoter score (NPS) rating

Solutions: