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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

Question 1

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

A. Enhanced Email
B. Einstein Activity Capture
C. Salesforce Inbox

Question 2

Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions. Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?

A. Collect input from stakeholders.
B. Train end users after deployment.
C. Prioritize executive requests.

Question 3

Cloud Kicks wants product engineers to collaborate directly on specific opportunities by being added as team members with defined roles and access levels. What should the consultant recommend?

A. Chatter Groups
B. Public Groups
C. Opportunity Teams

Question 4

A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation. What should the consultant do during the planning stage to ensure a successful implementation?

A. Design a prototype of the suggested solution.
B. Identify which Salesforce features and functions to use.
C. Define goals, metrics, project schedule, and sales processes.

Question 5

Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

A. Total Pipeline Value
B. Annual Contract Value (ACV)
C. Customer Lifetime Value (CLV)

Solutions: