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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Engage
C) Improve
D) Plan

2. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Keep it simple and practical
B) Collaborate and promote visibility
C) Focus on value
D) Progress iteratively with feedback

3. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Support
B) Operate
C) Deliver
D) Transition

4. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Change
C) Problem
D) Known error

5. How should the seven guiding principles be combined when an organization is making a decision?

A) By selecting one guiding principle to follow as the main basis for every decision
B) By using all the guiding principles equally when making any decision
C) By using the 'keep it simple and practical' principle and one or two others that are relevant to the specific decision
D) By considering each guiding principle to understand its relevance before applying it

Solutions: