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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AICC Solution Overview | 20% | - Typical application scenarios and value - Basic concepts and positioning of AICC - Architecture and components of AICC solution |
| Presales Capability and Case Analysis | 25% | - Common questions and solutions - Solution proposal and quotation preparation - Typical project cases and best practices - Competitive analysis and differentiation |
| AICC Solution Design | 25% | - Security and compliance considerations - Requirement analysis and solution planning - Capacity planning and network design - High availability and disaster recovery design |
| AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - UAP (Unified Agent Platform) features and specifications - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?
- A. The use of only open-source software components.
- B. The brand of the physical servers used.
- C. All agents must be located in the same city.
- D. All customer data and call recordings must reside on servers located within the country's borders.
Correct Answer: D 🗳️
When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?
- A. Disk I/O (Input/Output Operations)
- B. Network Bandwidth
- C. CPU Clock Speed
- D. RAM Allocation
Correct Answer: C 🗳️
What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?
- A. The inability of current speech-to-text engines to handle different accents.
- B. Integrating the analytics results with the UAP.
- C. The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.
- D. The storage requirements for the analyzed data.
Correct Answer: C 🗳️
Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?
- A. A ring topology where each site is connected to two others.
- B. A bus topology where all sites are connected in a line.
- C. A mesh topology where every site is connected to every other site.
- D. A star topology with the central site as the hub.
Correct Answer: D 🗳️
In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.
- A. True
- B. False
Correct Answer: B 🗳️
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