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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Common issue resolution - Performance verification |
| Implementation & Configuration | 25% | - Licensing and feature activation - Call routing, ARS, trunk configuration - System setup, user and extension configuration |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
| Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A) if older IP Office applications are to be supported
B) if hardware is compatible with the new version of IP Office
C) if telephones need to be upgraded thereby increasing downtime
D) if all licenses will need to be renewed
E) if telephones and system features have changed between loads
2. Which two are power option for IP telephones on the IP Office? (Choose two.)
A) Class "A"24 Volt power supply
B) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C) Power-over-Ethernet switch conforming to 802.3af standards
D) Class "B"24 Volt power supply
3. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
A) ACD via VM Pro Campaign Manager and a campaign database
B) ICR with account codes and CDR-enabled for billing.
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD to distributed Hunt Groups and one-X Portal Call Accounting
4. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Upgrade Delta Server to the latest release using the IP Office Admin software.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
5. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
A) ContactStore
B) CCR
C) IIS
D) Voicemail Pro
E) One-X Portal
Solutions:
| Question # 1 Answer: A,B,C,E | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |






