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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) converse-on
C) route-to-digits
D) collect-digits

2. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Voice over IP
B) Local Announcements
C) Integrated Announcements
D) Music-on-hold

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS holds data longer than CMS
B) BCMS will not collect data if the link to the CMS is down.
C) BCMS records the call at the start of the call, and CMS records the call at the end.
D) CMS records the call at the start of the call, and BCMS records the calf at the end

4. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E is assigned to a VDN that routes calls to an evacuation vector
B) E has a vector variable that is changed when an evacuation is required
C) E has been administered as a Feature Access Code
D) E is a standard vector code for evacuation

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Service Objective
C) Percent Allocation Distribution
D) Predicted Waft Time

Solutions: