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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 2: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 3: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 4: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 5: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. Add an extra 9 in the telephone number field of the ARS Short Code.
- B. Add a Short Code to the User for secondary Dial tone.
- C. This is not supported on Avaya IP phones.
- D. Add a 9 to the prefix field on the line form of the outgoing trunks.
Correct Answer: D 🗳️
Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
- A. IPOCCR Database component
- B. IPOCCR Real Time Calculation Service
- C. IPOCCR Physical Wallboard Service
- D. IPOCCR Management Service
- E. IPOCCR Data Analyzer Service
Correct Answer: B,D,E 🗳️
A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
- A. Web session to the IP Office address
- B. Call Status Application
- C. System Status Application
- D. SSH session to the IP Office address
- E. Telnet session to the IP Office
Correct Answer: A,C 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is equal to the number of licensed Supervisors.
- B. It is equal to the number of licensed Users.
- C. It is a separately licensed feature of CCR.
- D. It is equal to the number of licensed Administrators.
Correct Answer: A 🗳️
You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports?
- A. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach.
- B. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
- C. Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables.
- D. Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
Correct Answer: B 🗳️
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