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NEW QUESTION 131
You have been asked to advise a junior member of your team what qualities they should look for when identifying a coach or mentor to work with.
Place the qualities associated with effective coaching and mentoring next to the relevant statements below.
Answer:
Explanation:
NEW QUESTION 132
'Change-adept' Organizations are those that manage change successfully. Moss-Kanter identified skills required by Organizational leaders which are necessary to lead 'change-adept' Organizations.
Your Organization is undergoing significant change and the appointment of a new CEO is imminent. You have been asked to recommend the key skills for assessing the shortlist of CEO candidates against.
Which of the following statements are suitable for use as the selection criteria for the new CEO, consistent with the ideas expressed by Moss-Kanter?
Select ALL that apply.
- A. Able to take heroic action.
- B. Able to challenge the prevailing Organizational wisdom.
- C. Able to communicate a compelling aspiration.
- D. Able to tune into the environment.
- E. Able to break up coalitions.
Answer: B,C,D
NEW QUESTION 133
PQR is evaluating the use of scenario planning to improve its organisational foresight.
Which THREE of the following are advantages of scenario planning?
- A. Scenario planning will reduce strategy formulation costs.
- B. Scenario planning will encourage communication via participation.
- C. Scenario planning will focus PQR's management attention on the future
- D. Scenario planning will encourage creative thinking
- E. Scenario planning will improve external relations with investors.
- F. Scenario planning will eliminate unsystematic risk.
Answer: B,C,D
NEW QUESTION 134
MNO has decided to widen the scope of its performance measurement by constructing and using a Balanced Scorecard. MNO has established a range of Key Performance Indicators (KPI's) for use within its Balanced Scorecard.
Place each of the Balanced Scorecard perspectives against the most relevant KPI.
Answer:
Explanation:
NEW QUESTION 135
EEE is an international airline.
Indicate which of the following activities are 'primary' or 'support' in accordance with Porter's Value Chain.
Answer:
Explanation:
NEW QUESTION 136
CCC is a small business which manufactures and sells bicycles. Its most popular product is the standard road bike, brand named the 'Easy Rider'. CCC offers customers a limited degree of choice in terms of product specification for the Easy Rider bicycle. CCC manufactures and sells 1,000 Easy Rider bicycles each year. The average retail price of an Easy Rider bicycle is $500.
As a result of the recent rise in popularity of cycling in its home country, last year CCC launched a new bicycle, brand named the 'Pro Rider'. This bicycle is aimed at the more serious cyclists who take part in competitions and road races. CCC offers Pro Rider customers a wide choice of specifications and accessories and uses the highest quality of materials in its manufacturing process. A Pro Rider bicycle retails for an average price of $6,000. In its first year, CCC sold 150 Pro Rider bicycles.
CCC's business is generated mainly from word of mouth recommendations, repeat business and from customer visits to its small chain of shops. It aims to increase its market share for both brands within the next 5 years.
Competition is high, with a number of large national bicycle manufacturers in the market.
Which TWO of the following are critical success factors (CSF's) for CCC?
- A. Manufacturing excellence
- B. Brand awareness
- C. Market share growth
- D. Repeat business levels
Answer: A,B
NEW QUESTION 137
XYZ is a local tourist attraction. XYZ has a website on which it advertises all of its forthcoming events.
XYZ's customers can also use the website to book tickets for these events and can also contact XYZ by email.
XYZ's website also uses a range of interactive technologies including geographical location and map facilities and links to external information sites such as the local tourism board and local hotel listings.
Which of the following best describes the range of interactive technologies used by XYZ within its website?
- A. Social media
- B. Information Sharing
- C. Mash-up
- D. Competence syndication
Answer: C
NEW QUESTION 138
HHH is about to undergo a period of significant change. HHH intends to draw upon the model suggested by Beer and Nohria, concerning 'Theory E' and 'Theory O'. In which circumstances should HHH use 'Theory O' strategies?
Select ALL that apply.
- A. Change which will involve cultural adjustments.
- B. Change which involves feedback and reflection.
- C. Change where there is a desire to involve employees in the process.
- D. Change which will involve key stakeholders.
- E. Change which will involve downsizing and restructuring.
- F. Change where shareholder value is the main consideration.
Answer: A,B,C
NEW QUESTION 139
PPP is a company that designs and markets attractive handsets, tablets, and laptop PCs globally. Its brand is one of the top ten global brands. PPP uses external companies to manufacture its products.
The recently appointed CEO of PPP presented the company's strategy to a meeting of investors and journalists.
The CEO referred to public concerns about its past ways of doing business. He stated that PPP was actively seeking to address concerns about exploitation of workers in the factories of its suppliers. He said that PPP is also establishing a system to recycle or refurbish its products to avoid hazardous materials leaking into the environment and to give recycled products free of charge to people in poorer countries who cannot afford to buy them.
One investor asked the CEO to confirm whether this strategy would improve the profits of PPP in the present financial year. The CEO replied that it would not but that the strategy was essential to protect the future of the PPP brand. The investor was unhappy with this response from the CEO of PPP.
Which of the following statements reflects BOTH the CEO's and investor's stances on Corporate Social Responsibility (CSR) expressed at the meeting?
- A. The CEO is taking a multiple stakeholder stance. The investor is taking a longer-term shareholder interest stance.
- B. The CEO is taking multiple stakeholder obligation stance. The investor is taking a multiple stakeholder obligation stance.
- C. The CEO is taking a shaper of society stance. The investor is taking a longer-term shareholder interest stance.
- D. The CEO is taking a long-term shareholder interest stance. The investor is taking a short-term shareholder interest stance.
Answer: D
NEW QUESTION 140
FFF manufactures and sells three consumer products. The Marketing Manager has enough funds to commission an advertising campaign for only ONE of the three products.
The Marketing Manager's criterion for allocating funds for an advertising campaign is that the product should be a "Star" according to the BCG matrix.
Which product should receive the investment?
- A. Product A
- B. None of the three products meet the criterion.
- C. Product C
- D. Product B
Answer: D
NEW QUESTION 141
Place the correct label against each of the descriptors for the main principles of the UK Corporate Governance Code.
Answer:
Explanation:
NEW QUESTION 142
PPP is a state owned national railway operator. It has many divisions, each focusing on specific areas of the country.
PPP's mission statement is 'to provide a safe, punctual and reliable public transport service at lowest cost to its passengers and the government'.
Which THREE of the following divisional performance measures should PPP adopt?
- A. Cost per passenger mile
- B. Level of carbon emissions
- C. Number of accidents or near misses each month
- D. Percentage of trains arriving within 2 minutes of scheduled time
- E. Return on investment (ROI)
Answer: A,C,D
NEW QUESTION 143
'Big data' refers to datasets whose size is beyond the ability of typical database software tools to capture, store, manage and analyse.
Which of the following statements is NOT a valid statement regarding 'big data'?
- A. 'Big data' will require the right infrastructure, incentives and safeguards to address public concerns.
- B. Sufficient analytical and managerial talent is available to exploit the opportunities associated with 'big data'.
- C. As technology advances over time, the size of datasets that qualify as 'big data' will also increase.
- D. The definition of 'big data' can vary by sector, depending on the software tools and dataset sizes common to a particular industry.
Answer: B
NEW QUESTION 144
XYZ operates a national chain of restaurants.
Which THREE of the following are external environmental drivers for XYZ?
- A. Recession in XYZ's country
- B. Reduced personal income of its customers due to increased personal taxation
- C. A direct competitor to XYZ closes down
- D. Launch of a new improved menu by XYZ
- E. Appointment of a new Marketing Director
Answer: A,B,C
NEW QUESTION 145
You are responsible for managing a small team of people tasked with implementing a new environmental management reporting system across all Group subsidiaries. Senior management teams within subsidiary businesses are increasingly resisting the introduction of the system. Place your recommended approach for dealing with each of the following comments.
Answer:
Explanation:
NEW QUESTION 146
GGG is currently undertaking a process of intuitive forecasting. A team of ten people has been selected from all levels of management and from a range of functional departments, to take part in the process. An initial single question of 'How do we improve future customer satisfaction levels for GGG?' has been posed and all members of the team have been asked to present a suggestion. No one is allowed to criticise another person's ideas. This process should give GGG a forum for the expression and discussion of a wide range of ideas.
Which of the following intuitive forecasting techniques is GGG undertaking?
- A. The Delphi technique
- B. A think tank
- C. Brainstorming
- D. Visioning
Answer: C
NEW QUESTION 147
Mendelow developed a matrix in which he characterised stakeholders by reference to their degree of power and level of interest.
Place the correct category against each of the classes of stakeholders.
Answer:
Explanation:
NEW QUESTION 148
PQR is a charity which has an excellent reputation within its home country. PQR employs over 300 highly experienced staff and has 200 skilled volunteers. PQR's funding mainly comes from donations from the public but its public profile is low compared to larger, more publicized charities.
Due to a recent recession, public donations to PQR have fallen in the last five years, but demand for its services continues to grow.
The government of the country in which PQR operates is encouraging greater collaboration between charities and there have been several recent successful mergers within the charity sector. PQR has recently been approached by a high profile and well funded charity, DDD, with a merger proposal. DDD offers complementary services to those offered by PQR.
Which TWO of the following factors would most likely be considered as an 'opportunity' for PQR? (Choose two.)
- A. The excellent reputation of DDD
- B. Highly experienced staff
- C. Growing demand for its services
- D. Donations from the public
- E. Merging with DDD
Answer: B,C
NEW QUESTION 149
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