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Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world.
Which approach should the consultant recommend that CK use for training this audience?
A) Configure In-App Guidance.
B) Leverage Trailhead and documentation.
C) Conduct Train-the-trainer sessions.
2. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.
Which approach should a consultant recommend to address this issue?
A) Set default values for Phone and Email fields on the Lead object.
B) Create a validation rule that requires a Phone and Email.
C) Make Phone and Email fields required on the Lead convert form.
3. Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data.
Which consideration should the consultant take into account?
A) Salesforce Connect External Objects count against the limit of custom objects.
B) Salesforce Connect allows real-time access to current data.
C) Salesforce Connect should be used with on-premises data systems.
4. The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?
A) Open the Lightning Usage App.
B) Create a custom report.
C) Run the Salesforce Optimizer.
5. The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead.
What should the consultant do to help marketing improve the process?
A) Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.
B) Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.
C) Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |






