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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 2: Operational Procedures and Best Practices | - Operational standards
|
| Topic 3: Customer Service and Communication | - Service delivery
|
| Topic 4: Performance and Service Monitoring | - Performance monitoring
|
| Topic 5: Network Optimization and Troubleshooting | - Problem diagnosis
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question 1
In which case is it required to update/change the Cost Baseline?
A. In case a risk is materialized.
B. In case of increased Trouble Ticket Volumes affecting the original cost plan.
C. In case of a change in subcontractor prices.
D. In case of scope changes supported by a legal binding document.
Question 2
NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?
A. IT and OSS connectivity; Air Conditioning system; Parking, Canteen.
B. Security system and process, IT and OSS connectivity, LAB for HW and SW test.
C. NOC managers are only responsible for location, size and tools.
D. IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
Question 3
What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?
A. Employ a model based on the best practice from experience gained in other projects.
B. Transformation plan based on the Operations Model.
C. Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
D. Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
Question 4
After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?
A. Configuration Management and Care.
B. Configuration Management and Network Planning & Optimisation.
C. Network Planning & Optimisation and Care.
D. Configuration Management and Fault Management.
Question 5
Who is responsible to prepare the initial Project Plan for Gate 4 approval?
A. Operational Delivery Team.
B. Bid Manager.
C. Operations Manager.
D. Tender Project Manager or Transition Manager.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |






