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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?

A) Date modified
B) Sequence
C) Date created
D) Priority

2. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?

A) DataRaptor Extract
B) REST
C) Streaming API
D) Integration Procedure

3. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Validation Rule to the Contact object
B) Add a Set Errors element
C) Add a Conditional View to the last step
D) Add a DataRaptor to retrieve the email address

4. A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A) Batch Action
B) Loop Block
C) DataRaptor Transform Action
D) Conditional Block

5. Topic: Salesforce API
You want to display Chatter feeds, users, groups, and followers, especially in mobile applications.
Also, you want to provide programmatic access to files, recommendations, topics, notifications, and Data.com purchasing. Which of the following option should you use to do this?

A) Chatter SOAP API
B) Tooling API
C) Chatter REST AP!
D) Streaming API
E) REST API

Solutions: