Microsoft MB-280 Exam Syllabus Topics:
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Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280
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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You are customizing a workspace in the sales accelerator.
The workspace must display the industry of a company.
You need to configure the work item appearance for a company.
Which two settings should you modify? To answer, select the appropriate UI element in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
You need to configure the required audit settings.
Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Enable auditing on the Dietary requirements column.
- B. Enable auditing on the Pet table.
- C. Enable auditing on the Email address column.
- D. Enable Start read auditing in system settings.
- E. Enable auditing on the Contact tab\e.
- F. Enable Audit user access in system settings.
Correct Answer: A,B 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?
- A. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.
- B. After you save a Power Query data source, you have to manually trigger the initial refresh process.
- C. You can add additional tables to the data source using Get Data functionality in the Power Query.
- D. You must create a separate Power Query data source for each table you wish to ingest.
Correct Answer: C 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
DRAG DROP
Your organization introduced a new loyalty solution that exposes the loyalty profile and related point transactions in an Azure SQL Database.
You need to ensure the new loyalty data is imported from the Azure SQL Database into Dynamics 365 Customer Insights - Data and refreshed incrementally.
Which five actions should you perform in sequence within Customer Insights - Data before selecting Save to complete the creation? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
Correct Answer:

Explanation:
You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each table has the following number of stages and steps:
You need to modify the business process flow to make it valid. What should you reduce?
- A. number of steps per stages
- B. number of tables
- C. total number of stages
- D. total number of steps
Correct Answer: C 🗳️
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