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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which services can be offered for both printer and PC equipment? (Select two.)
A) Printer Installation
B) Maintenance Kit
C) Asset Tagging
D) PC Tracking and Recovery
E) Defective Media Retention
F) Onsite Repair
2. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A) At the time of the HW purchase
B) Prior to the HW purchase
C) Any time during the hardware lifecycle
D) Upon expiration of a service engagement
3. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Saving up to 44% of the time to configure devices
B) Business downtime due to equipment failure
C) Reducing the percentage of devices lost in transit
D) Ensuring a recovery time of 134 minutes
E) Confidential data exposure due to equipment theft
F) Downtime during international business travel
4. When do HP Care Pack Services need to be registered?
A) within 10 days after the purchase of the hardware
B) within 10 days after the purchase of the care pack
C) within 90 days after the purchase of the hardware
D) within 30 days after the expiration of the warranty
5. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
A) Upgrading with HP Contract
B) HP Post-Warranty Care Pack
C) Hardware Refresh
D) Purchasing an extended warranty
Solutions:
| Question # 1 Answer: E,F | Question # 2 Answer: D | Question # 3 Answer: B,C,E | Question # 4 Answer: B | Question # 5 Answer: C |






