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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?

A) Stakeholder Analysis
B) Enterprise Analysis
C) Strategy Analysis

2. During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).
How should a business analyst document this need and ensure it is applied universally across the solution?

A) Create a user story for accessibility standards.
B) Create a non-functional requirement for accessibility standards.
C) Create a functional requirement for accessibility standards.

3. Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

A) Stakeholder Analysis
B) Enterprise Analyst
C) Strategy Analysis

4. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories are fixed upon stakeholder approval.
B) User stories specify which technical components are impacted.
C) User stories encourage iterative development.

5. A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

A) Engage a developer to scope a custom solution.
B) Research third-party apps on the AppExchange.
C) Export a weekly report of user activity.

Solutions: