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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

A) Shift the conversation from onboarding to the stakeholder's concerns.
B) Add the stakeholder's concerns to a "parking lot" for further discussion.
C) Ask the stakeholder to focus on the onboarding process.

2. A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A) A model of a final proposed product
B) A first pass, simple sketch of an idea
C) A polished, proven solution

3. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Acceptance criteria
B) Intent of both parties
C) Product limitation

4. Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?

A) Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
B) Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
C) Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

5. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A) Retrospective
B) Daily stand-up
C) Sprint review

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