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Cisco 646-096 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Deployment and Support Basics | 20% | - Available support and service options - Implementation overview and requirements |
| Key Features and Benefits | 30% | - Integration with Cisco collaboration portfolio - Core functionality and business value |
| Sales and Value Proposition | 30% | - Pricing, licensing and competitive differentiation - Customer pain points and solution fit |
| Cisco CRM Express Overview | 20% | - Target customer segments and use cases - CRM Express solution positioning |
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