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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Float
B) Text field
C) Text area
D) Integer
E) Menu
F) Date/time
G) Radio

2. How can you set a preference that is local to your machine?

A) By selecting File > Configuration
B) By selecting File > Settings
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Options

3. Which two types of joins are available in analytics?

A) Intersection
B) Internal
C) Outer LTD) External
D) Inner
E) Peripheral

4. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) IF
B) NVL
C) SUM
D) AVG
E) DECODE

5. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Advanced routing
B) Engagement engine
C) Syndicated chat
D) Business rules

Solutions: