Oracle 1Z1-1038 Q&A - in .pdf

  • 1Z1-1038 pdf
  • Exam Code: 1Z1-1038
  • Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
  • Updated: Sep 14, 2026
  • Q & A: 72 Questions and Answers
  • Convenient, easy to study.
    Printable Oracle 1Z1-1038 PDF Format. It is an electronic file format regardless of the operating system platform.
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  • PDF Price: $59.99

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  • Exam Code: 1Z1-1038
  • Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
  • 1Z1-1038 Online Test Engine
    Online Test Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.
  • If you purchase Oracle 1Z1-1038 Value Pack, you will also own the free online test engine.
  • Updated: Sep 14, 2026
  • Q & A: 72 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Oracle 1Z1-1038 Q&A - Testing Engine

  • 1Z1-1038 Testing Engine
  • Exam Code: 1Z1-1038
  • Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
  • Updated: Sep 14, 2026
  • Q & A: 72 Questions and Answers
  • Uses the World Class 1Z1-1038 Testing Engine.
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Oracle 1Z1-1038 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe Standard Text And Variables
  • Service Cloud Service Console Extensions
Topic 2
  • Explain Configuration Settings
  • Describe Core Business Objects
Topic 3
  • Implement User Interface Modifications And Automation (Workspaces)
  • Service Cloud Products And Services
Topic 4
  • Configure Guided Assistants
  • Configure Advanced Routing
Topic 5
  • Describe Agent Assistance
  • Create Message Templates
  • Work With International Data
Topic 6
  • Perform An Initial Setup And Set Up An Agent Desktop
  • Set Up Navigation, Permissions And User Accounts
Topic 7
  • Configure Service Level Agreements
  • Generate Outreach And Feedback
Topic 8
  • Configure Chat And Cobrowse
  • Describe Mail And Mailboxes
Topic 9
  • Create Queues, Assignments, And Standard Application Menus
  • Explain Service Cloud Products And Services
Topic 10
  • Service Console Core Features And Access
  • Configure Products, Categories And Dispositions

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038

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