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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Service Request Management | 25% | - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- D. Multiple users cannot use your sandbox at the same time.
Correct Answer: A,B 🗳️
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. globally, to all service requests that do not have any other coverage
- C. for a specific SR category
- D. for a specific period of time
- E. for a specific SR status
Correct Answer: B,C,D 🗳️
Which two options are true about reporting on milestones?
- A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- C. No standard reports on milestones are provided.
- D. Administrator-defined milestone data is not included in Analytics.
Correct Answer: A,D 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
Correct Answer: D 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- B. Unlock and publish the new selected profile value.
- C. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- D. Select View > Detach.
- E. Lock the Profile Option for editing.
- F. Modify the Profile Value and save.
Correct Answer: A,B,F 🗳️
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