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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A. Problem solving
B. Smoothing
C. Devil's advocate
D. Compromising

Question 2

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer

A. McGregor's Theory X and Theory Y
B. Maslow's Hierarchy of Needs Theory
C. McClelland's Theory of Needs
D. Two-Factor Theory

Question 3

A person is broadminded, courageous, and forgiving.
Which type of values are these?
Choose 1 answer

A. Terminal values
B. Instrumental values
C. Transitory values
D. Determinate values

Question 4

Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A. Age of key employees, selection process, and actions of top management
B. Socialization methods, selection process, and actions of top management
C. Socialization methods, age of key employees, and actions of top management
D. Age of key employees, socialization methods, and selection process

Question 5

Which approach might be used to mentor a less-experienced employee?
Choose 1 answer

A. Coaching and threatening
B. Counseling and sponsorship
C. Refereeing and counseling
D. Threatening and sponsorship

Solutions: