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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket status update
B) Mass subticket cancellation
C) Mass subticket completion
D) Mass subticket creation

2. What can you use to hide a single value of multiple value field?

A) Access rights
B) Key user tool (KUT)
C) Personalization
D) Code lists restrictions

3. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Due date
C) Reference date
D) Requested date

4. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Maintain a setting in the item processing types
B) Activate business configuration in scoping
C) Schedule mass release of assignments
D) Define time types in fine-tuning

5. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound emails
B) Create activities from inbound email
C) Route unknow sender email to common inbox
D) Broad cast emails to a group of individuals

Solutions: