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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Request Processing | - Service request management - Service orders and notifications |
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
In order to update the status of multiple subtickets, what action does the agent perform?
- A. Mass subticket status update
- B. Mass subticket cancellation
- C. Mass subticket completion
- D. Mass subticket creation
Correct Answer: A 🗳️
What can you use to hide a single value of multiple value field?
- A. Access rights
- B. Key user tool (KUT)
- C. Personalization
- D. Code lists restrictions
Correct Answer: D 🗳️
Which date type do you use when determining the start of the warranty?
- A. Creation date
- B. Due date
- C. Reference date
- D. Requested date
Correct Answer: C 🗳️
How do you enable use of the Resource Scheduler in SAP Cloud for Service?
- A. Maintain a setting in the item processing types
- B. Activate business configuration in scoping
- C. Schedule mass release of assignments
- D. Define time types in fine-tuning
Correct Answer: B 🗳️
Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.
- A. Create service tickets from inbound emails
- B. Create activities from inbound email
- C. Route unknow sender email to common inbox
- D. Broad cast emails to a group of individuals
Correct Answer: A,C 🗳️
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