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Salesforce EEB101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tracking, Reporting and Automation | 15% | - Basic automation and triggered sends - Bounce and complaint management - Email performance metrics - Standard reports and analytics |
| Topic 2: Marketing Cloud Overview | 18% | - Navigation and core platform concepts - Email Studio and application roles - Legal and compliance requirements |
| Topic 3: Email Delivery and Testing | 15% | - Send classifications and sender profiles - Sender authentication and deliverability - A/B testing options - Preview and test sends |
| Topic 4: Subscriber and Data Management | 26% | - Subscriber key and sendable data - Lists and Data Extensions - Importing and maintaining subscriber data - Segmentation and filtering |
| Topic 5: Email Creation and Design | 26% | - Personalization and dynamic content - Accessibility and rendering - Email templates and best practices - Content Builder usage |
Salesforce Email Essentials (EEB101) Sample Questions:
1. What is a personalization string?
A) A snippet of text that inserts subscriber attributes into an email
B) An automated way of scraping a website for content to populate inside of an email
C) A content area that will display based on a subscriber attribute
D) The snippet of text at the top of the email that is visible before an email has been opened
2. When the number of subscribers exceeds one million records, which data model is preferred?
A) Groups
B) Lists
C) Data Extensions
D) Data Filters
3. Northern Trail Outfitters (NTO) would like to improve email open rates to increase subscriber engagement and improve deliverability.
What action should NTO take to increase open rates?
A) Include relevant preheader text in every email.
B) Add a clear, brief, and urgent call-to-action.
C) Send earlier in the day to give subscribers more time to check email.
D) Use images, not text, to improve email look and branding.
4. Where can a filtered data extension by manually refreshed? Select 2
A) Data Extension folder listing
B) Send Email wizard
C) Data Extension details page
D) User-initiated send definition
5. A marketer for Northern Trail Outfitters needs to share multiple assets in Content Builder for a campaign with another business unit in their account. How should the marketer share these assets?
A) Move the content into the Shared Content folder in Content Builder.
B) Create and share a new folder for the assets in Content Builder.
C) Individually share each asset with the other business unit in Content Builder.
D) Switch to Classic Content to move the assets into the Shared Content folder.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: A |






