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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
Salesforce Certified Slack Administrator Sample Questions:
The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?
- A. Send a separate direct message to each of the 10 team members notifying them of the change.
- B. Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
- C. Post a message to #marketing-discussion, without notifying anyone.
- D. Use @here and @channel to notify the entire channel of the change.
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)
- A. Create a thread for planning in your existing team channel and @mention the team members on the planning committee.
- B. Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
- C. Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
- D. Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?
- A. Send the report in a group DM to the VP and anyone whose information is included in the report.
- B. Send the report in a DM to the VP of HR.
- C. Post the report in the project's public channel.
- D. Create a private project channel to share the report with the VP and anyone whose information is included.
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)
- A. Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.
- B. Automatically adds or removes members of an IdP group to workspaces within your org.
- C. Automatically assigns system roles.
- D. Makes membership for certain channels required to ensure that all members of an IdP group remain members of a channel.
- E. Automatically assigns approved apps to certain groups within your org.
- F. Automatically assigns admin roles.
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
You're a Workspace Owner at Acme Inc.
You notice that the #help-benefits channel receives a large number of off-topic payroll requests.
In which two ways can you help address this issue?
(Choose 2 answers.)
- A. Use the share feature in Slack to notify the payroll team of each request that has been posted in the
#help-benefits channel via direct message (DM). - B. Encourage channel owner(s) from the benefits team to add members of the payroll team to #help- benefits to respond to each payroll request.
- C. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
- D. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
- E. Work with the benefits team to set a clear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
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