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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting, Analytics, and Integration | - Reporting and Dashboards
|
| Topic 2: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 3: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Topic 4: Program and Service Management | - Program Lifecycle Management
|
| Topic 5: Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records. What should the consultant recommend implementing?
- A. Duplicate Rules
- B. Matching Rules
- C. Scheduled Apex Jobs
- D. Duplicate Jobs
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A consultant is training a system admin to prepare for a new release of a particular open source Nonprofit Cloud product. Where are two places the system admin should look for release notes on the product? (Choose
2)
- A. The Nonprofit Cloud release announcement group in the Trailblazer Community.
- B. The product's GitHub repository release page.
- C. The Salesforce Trust website.
- D. The Nonprofit Hub group in the Trailblazer Community.
Correct Answer: A,B 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A nonprofit offers courses that grant teachers credit toward maintaining their teaching certification. Teachers can enroll in an annual cohort to complete the course modules together. The nonprofit needs to track the courses each teacher completes and the credits awarded to them. Which solution should a consultant recommend?
- A. Service Cloud
- B. Self-Service Portal
- C. Engagement Plans
- D. Program Management Module
Correct Answer: D 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A consultant is helping a nonprofit organization set up Outcome Management. Which object should the consultant use to link Programs to Indicator Definitions?
- A. Indicator Assignment
- B. Indicator Result
- C. Indicator Performance Period
Correct Answer: A 🗳️
Explanation: Only visible for PassReview members. You can sign-up / login (it's free).
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
- A. Assign a priority to each story.
- B. Include configuration instructions on each story.
- C. Associate an epic to each story.
- D. Align each story to the implementation vision.
Correct Answer: A,D 🗳️
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