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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) |
| Topic 2: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 3: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console |
| Topic 4: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Topic 5: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 6: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
| Topic 7: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 8: Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
A) Work Order Generation Method = One WorkOrder per Asset
B) Work Order Generation Method = One Work Order Line Item per Asset
C) Service Appointment Generation Method = One Service Appointment per Work Order
D) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
2. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
A) Custom mabile application
B) Salesforce Field Service mobile application
C) Salesforce browser-based application
D) Salesforce mobile application
3. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
A) ProductsRequired for Service Appointments
B) Products Required for Work Orders
C) Products Required for Work Order Line Items
D) Products Required for Service Resources
4. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
A) Build a Workflow Rule.
B) Enable Drip feed Dispatch.
C) Configure an Auto Dispatch Scheduled Job.
D) Create an Apex Trigger.
5. Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
A) Salesforce License
B) Scheduling License
C) Dispatcher License
D) Resource License
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,C | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: A |
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