Nortel 920-163 Q&A - in .pdf

  • 920-163 pdf
  • Exam Code: 920-163
  • Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
  • Updated: Sep 08, 2026
  • Q & A: 63 Questions and Answers
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  • Exam Code: 920-163
  • Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
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  • Updated: Sep 08, 2026
  • Q & A: 63 Questions and Answers
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Nortel 920-163 Q&A - Testing Engine

  • 920-163 Testing Engine
  • Exam Code: 920-163
  • Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
  • Updated: Sep 08, 2026
  • Q & A: 63 Questions and Answers
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Nortel 920-163 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Troubleshooting20%- Service and process recovery
- Common hardware and software issues
- Log analysis and error diagnosis
- Performance tuning and optimization
Topic 2: System Architecture & Overview20%- Contact Center Manager Rls.6.0 components
- Server and client architecture
- Integration with CS1000 and Meridian systems
Topic 3: Installation & Configuration25%- Client software deployment
- Network and security settings
- Database configuration
- Server installation and setup
Topic 4: Administration & Operation25%- User and agent management
- Real-time monitoring and reporting
- System backup and restore procedures
- Call routing and skill group configuration
Topic 5: Upgrades & Licensing10%- Version upgrades and patches
- Compatibility checks
- License management and validation
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