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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Duplicate search and email classification - Marketing setup - Automatic communication recording |
| Promotions and Segments | 13% | - Define and manage segments - Generate communications for segments - Process and reuse saved segment criteria - Create and configure promotions |
| Address Book Management | 11% | - Search and merge duplicate contacts - Configure address book - Export contact lists and reports - Create company and person contacts |
| Integration and Reporting | 11% | - Use relationship management reports - Link with sales, purchase, and service modules - Export and analyze data |
| Task Management | 10% | - Set up teams and responsibilities - Transfer and update tasks - Close, cancel, or delete tasks - Create, assign, and schedule tasks |
| Organize Communications and Documents | 11% | - Use interaction wizard - Track emails, calls, and automatic logging - Manage attachments and interaction templates - Build relationships |
| Campaign Management | 12% | - Plan and launch campaigns - Analyze campaign effectiveness - Assign targets and segments - Track campaign responses |
| Opportunity Management | 13% | - Generate opportunity reports - Manage sales cycles and stages - Create and track opportunities - Forecast and estimate sales |
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