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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A. Deleting a lead also removes the lead from the marketing list.
B. Marketing list members can be added after the list is activated.
C. Deleted leads remain in the marketing list.
D. Marketing list members cannot be qualified until the list is activated and unlocked.

Question 2

In Microsoft Dynamics CRM 2011, you create a contract from an incident-based contract template that has
three line items.
You invoice the contract. Which of the following actions can be performed on contract lines while a contract
is in the Invoiced state?

A. add new contract lines
B. bulk-delete existing contract lines
C. cancel existing contract lines
D. edit existing contract lines

Question 3

Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A. A case cannot be resolved until all activities associated to the case are completed.
B. Custom activity types can be converted into cases.
C. A case must be assigned a subject.
D. Cases can be assigned to teams.

Question 4

A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A. in the Date and Time settings of the Microsoft Dynamics CRM server
B. on the General tab of the Personal Options dialog box
C. in the facility work hours settings
D. in the facility settings

Question 5

In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A. undistributed marketing campaign activities
B. open marketing campaign planning activities
C. distributed marketing campaign activities
D. new marketing campaign responses
E. parent target marketing lists

Solutions: