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PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
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These are following steps for registering the ITILSC-OSA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
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Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Major incident handling - Incident lifecycle and workflow |
| Topic 2: Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Topic 3: Event Management | - Event correlation and response - Event detection and filtering |
| Topic 4: Problem Management | - Known error database usage - Root cause analysis techniques |
| Topic 5: Access Management | - Identity and access control principles - Authorization and rights management |
| Topic 6: Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Topic 7: Operational Activities | - IT operations management practices - Monitoring and control activities |
| Topic 8: Request Fulfilment | - Standard service requests handling - Request models and workflows |
