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ITIL ITIL-5-Foundation Exam Syllabus Topics:
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ITIL Foundation (Version 5) Sample Questions:
What does sustainability assure in the context of a service or product?
- A. The service supports the performance of the consumer
- B. The service will continually meet requirements for environmental responsibility
- C. The service delivers the required functionality to meet business needs
- D. The service will meet the agreed requirements
Correct Answer: B 🗳️
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Which dimension of service management is concerned with ensuring that a company's structure supports the fulfilment of strategic goals?
- A. Organizations and people
- B. Information and technology
- C. Value streams and processes
- D. Partners and suppliers
Correct Answer: A 🗳️
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Which of the following is NOT one of the digital product and service lifecycle management activities?
- A. Discover
- B. Build
- C. Acquire
- D. Agree
Correct Answer: D 🗳️
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Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
- A. Discover
- B. Build
- C. Support
- D. Operate
Correct Answer: B 🗳️
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What is a value stream?
- A. A tangible or intangible deliverable of an activity
- B. A set of organizational resources and capabilities to achieve an objective
- C. A configuration of an organization's resources designed to offer value for a consumer
- D. A series of steps an organization undertakes to enable value for consumers through management of products and services
Correct Answer: D 🗳️
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